e8ee Terms and Conditions — Your Rights and Responsibilities

1 Definitions and Interpretation

The following terms are used with specific meanings throughout this terms and conditions document:

• "Platform" refers to the e8ee website, mobile site and all associated services.
• "User" or "Member" refers to any person who holds a registered account on the platform.
• "Account" refers to each user's individual and personal gaming profile.
• "Balance" refers to the total of real money and bonus funds held in an account.
• "Bonus" refers to rewards granted under promotional offers, which are withdrawable subject to meeting specified conditions.
• "Bet" or "Stake" refers to the amount of money spent to participate in a game.
• "Company" refers to the entity operating the e8ee platform.

Singular terms used in this document also apply in the plural sense where the context requires.

2 Eligibility and Age Requirement

To register on the platform and use gaming services, a user must meet the following requirements:

• Must be at least 21 years of age.
• Must be a legally competent adult.
• Must operate only one account in their own name.
• Registration on behalf of another person is not permitted.
• An account that has previously been permanently closed by the platform cannot be reopened.

The company may request a national identity card or other documents at any time to verify age or identity. If the required documents are not provided, the account will be temporarily suspended.

3 Account Registration

3.1 Registration Process

Each user may create only one account. If multiple accounts are found belonging to the same individual or household, the company reserves the right to cancel all such accounts.

At the time of registration, the user must provide true and accurate information, including:

• Full name (as per national identity card)
• Date of birth
• Active mobile number
• Email address (where applicable)

3.2 Accuracy of Information

If an account is registered with incorrect or false information, the company reserves the right to confiscate the account and associated balance. Any changes to a user's information must be reported to the support team without delay.

4 Account Security

It is entirely the user's responsibility to keep their account password and login details confidential. Some important rules regarding this:

• Login details must never be shared with any third party.
• Using another person's account is prohibited.
• Changing your password regularly is recommended.
• If any suspicious activity is noticed, it must be reported immediately via live chat.

5 Deposits and Withdrawals

5.1 Deposit Rules

The following payment methods are supported for depositing funds into e8ee:

5.2 Withdrawal Conditions

Before processing a withdrawal request, the company may ask the user to complete identity verification. Withdrawals will always be made to the same payment method used for the most recent deposit. The company reserves the right to hold withdrawals in the following cases:

• If identity verification is incomplete.
• If the bonus wagering requirements have not been met.
• If an investigation into the account is ongoing.

6 Bonuses and Promotions

6.1 Welcome Bonus

e8ee offers new members a 150% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳300 is required to receive this bonus.

6.2 Wagering Requirements

Before withdrawing bonus funds, the user must wager 10 times the total amount (deposit + bonus). For example, if ৳5,000 is deposited, a bonus of ৳7,500 is received; in that case, a total of (৳12,500) × 10 = ৳125,000 in wagers must be completed.

6.3 General Bonus Rules

• Each bonus offer has its own validity period and conditions.
• Multiple bonuses cannot be combined at the same time unless explicitly permitted.
• Bonus value cannot be converted to cash — earnings are only possible through wagering.
• The company reserves the right to modify or cancel the bonus program at any time.

7 Gaming Rules

All games on e8ee are operated by registered third-party game software providers. The following gaming rules are mandatory for all users:

• Each game has its own rules; these should be read before starting a game.
• Rounds cancelled due to technical errors will be considered void and the staked amount will be refunded.
• If a game is left incomplete due to a lost internet connection, the game server's record will be considered final.
• If there is any dispute over a game result, the company's decision is final.
• Winnings obtained by exploiting a system error will be cancelled.

8 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation as well as legal action:

• Creating multiple accounts to claim bonuses.
• Playing games using automated bots or artificial software.
• Using the platform for money laundering or illegal financial transactions.
• Hacking or launching cyber attacks on the company's systems.
• Harassing or intimidating other members.
• Operating an account with a false identity or false information.
• Any attempt to manipulate the bonus system.

9 Responsible Gaming

e8ee believes in responsible gaming. We want all members to enjoy gaming for entertainment — without creating financial stress. To that end:

• Users can set their own deposit limits or betting limits.
• A cooling-off option is available to pause the account for a set period if needed.
• Contact support for permanent self-exclusion.
• If signs of addiction are observed, seeking professional help is advised.

For more details, visit our Responsible Gaming page.

10 Privacy and Data Protection

Keeping users' personal information secure is a priority for e8ee. Full details on data collection, storage and use are available on our Privacy Policy page.

In brief, we follow these principles:

• All data is secured through SSL encryption.
• Data is not sold to third parties.
• Data is not shared with authorities except where legally required.
• Users may request to view and correct their own information.

11 Intellectual Property

All content on the e8ee platform — logos, designs, text, graphics, software — is covered by the company's intellectual property rights. Users may not:

• Republish, copy or distribute this content.
• Use it for commercial purposes.
• Modify or edit it.

Any of the above actions without prior written permission from the company is punishable by law.

12 Limitation of Liability

e8ee will not bear any liability in the following circumstances:

• Loss caused by issues with a user's internet connection or device.
• Temporary service disruption due to unexpected technical failure.
• Delay or failure on the part of a third-party payment provider.
• Unauthorized use of an account due to the user's own negligence.
• Force majeure situations (natural disasters, cyberattacks, government directives, etc.).

Under no circumstances will the company's total liability exceed the amount of the transaction in question.

13 Termination & Suspension

13.1 Termination by the User

Any user may request account closure through 24/7 live chat. If bonus conditions have not been met, the bonus balance will be forfeited; real-money funds will remain withdrawable.

13.2 Termination by the Company

The company may suspend or close an account without prior notice in the following cases:

• Violation of any clause of these terms and conditions.
• Fraudulent or deceptive activity.
• Suspicion of money laundering or illegal financial activity.
• Registration using false information.

14 Changes to Terms

e8ee reserves the right to update these terms and conditions at any time. In the event of changes:

• A notice will be published on the platform.
• 7 days' notice will be given for significant changes.
• Continued use of the platform after changes have taken effect will be considered acceptance of the new terms.

Users are advised to check this page regularly.

15 Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Support in Bengali is available 24/7.
• Email: [email protected]

After receiving a complaint, we generally try to respond as quickly as possible. More complex matters may take additional time to review.